Outsourcd offers expert customer service support from our dedicated team in Durban, South Africa. This thriving service hub allows us to deliver reliable, cost-effective support while maintaining the high standards UK businesses expect.
At Outsourcd, we deliver high-quality outsourced services from our dedicated team in Durban, South Africa. Renowned as a world-class service hub, Durban enables us to provide dependable, cost-effective support while maintaining the exceptional standards UK businesses expect.
With access to a highly skilled, English-speaking talent pool, our Durban team brings a deep understanding of UK business culture, clear communication, and a strong service ethic. Backed by a stable infrastructure and a well-established service sector, it’s the perfect base for delivering professional, scalable solutions across a range of functions.
We offer a wide range of outsourced services designed to enhance your operations and customer experience, including:
Customer Service – Multichannel support across phone, email, and live chat, plus after-hours and overflow coverage to keep your customers connected at all times.
Telesales & Lead Generation – Outbound calling solutions to boost your sales pipeline, drive conversions, and nurture leads through tailored campaigns.
Appointment Setting – Efficient scheduling and qualification services to keep your sales teams focused and diaries full.
Back Office Administration – Seamless handling of essential tasks such as order processing, complaint resolution, data entry, and general admin support to keep your business running smoothly.
We take time to fully understand your brand, processes, and goals. Our onboarding includes custom scripting, CRM integration, and agent training to ensure a consistent tone of voice and smooth handover. You’ll receive regular performance reports and updates, giving you full visibility into campaign progress and service quality.
All our services are overseen by a UK-based management team to ensure clear communication, operational alignment, and sustained performance. Whether you need to scale fast, improve service levels, or free up internal resources, Outsourcd provides a trusted partnership to help drive your business forward.